Digital voice

[Lally1]

Yes I was told I’d get compensation, bill generated today and paid

[Michael_D]

Thanks @Lally1 

If there wasn't anything on the bill about any compensation being applied, it would be best to speak to our team again.

They'll be able to look at the account to see what is happening with it.

Michael

[Lally1]

I have done and my compensation  is £98 , I’ve registered a complaint as that just doesn’t seem enough 

[Lally1]

It’s now been sent to executive complaints

[Michael_D]

That would be our top level of complaints @Lally1, and they will get back to you as soon as they can.

Michael

[Lally1]

Have you any idea of the amount of compensation I should receive, I’ve read £9plus per day, and customers services kept asking my what amount I thought I should get. I’m 68 and disabled and this is all stress I do t need

[Michael_D]

I couldn't say as I don't have access to your account to see the exact details and timelines, but the Executive team would work it out based on the guidelines for all providers.

You can see more on the Automatic Compensation page on our website.

Michael