Digital voice

[Username16]

I have been having huge problems with digital voice and have had two engineers at home. Numerous telephone conversations with advisors haven't resolved anything. The phone is temperamental and, if itactually rings, calls just drop off. It then says something like searching for hub. It then says synchronising handset.  I have had voicemails left when I have been home and the phone definitely hasn't rung. Currently the phone says no link to the hub. There is no dialling tone. When I tracked the fault BT have it marked as resolved. This has been going on since 5th August and I am now reaching the end of my tether. 

[jac_95]

Hi Username16,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.