Elderly parents landline

[Cheryl2]

Hi

ive arranged a landline for my vulnerable elderly parents which I was told would be put in today (they have no phone after moving house). I looked at the information I’ve been sent by BT who are now giving installation date of 25/4 and installation by customer.
That’s 2 weeks later than the date I was given and my parents are 88 and 86 and there’s no way they can do any installation? I’m hoping that’s not what it means as I’ve spent ages corresponding with BT and explaining they will need assistance and need the phone.

if anyone can put my mind at rest I’d be grateful as it’s almost impossible to get through to customer services on their behalf.

[imjolly]

have you read this  https://www.bt.com/help/here-for-you

are parents registered here  https://www.bt.com/content/dam/bt/help/including-you/BT_Free_Priority_Fault_Repair_Scheme.pdf

there is an openreach stop/sell on old analog phone lines so I have asked forum mods to help you   they will post here

[Cheryl2]

Thank you

[DanielS]

Hi @Cheryl2,

We will do our best to look into this for you.

I'll send you a private message so we can help. It may take us 5 working days to get back to you but we will do everything we can to help.

Thanks,

DanielS