Engineer told me whether am trying to do his job

[cherry76]

Had engineer this pm to  switch to digital voice. I gave him  my cordless phone and ask him to pair it with the adapter. He plugged my big button phone line to the hub and no ringtone and he told me it needs to be plugged adapter. I told him the big button should be plugged to the hub and the cordless phone to the adapter. He said he usually sets up only one phone and my analogue phone will no longer work. The whole idea was for me to be able to use my own phones . He got annoyed when I was checking the set up on my iPad and said whether am trying to do his job for him. I did make sure both phones were ringing and working before he left.

[jac_95]

Hi cherry76,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

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[Jane2018]

It is always worth double checking things workmen are doing (in a polite way).