Faulty BT8600 handset/base station?

[mispeltyuoth]

I have a BT8600 twin handset DECT phone which, having switched to DV, is connected to my router. The 2nd handset is upstairs in my home office. All worked OK until I switched to DV; now, it seems that the 2nd phone doesn't maintain its connection to the main base station. Everything seems OK - the base/handset says it's registered, etc. - until someone rings. First of all, the ringtone keeps breaking up and, if I answer the call, it doesn't connect and the main base station continues ringing.

Is this somehow caused by DV or just a coincidence this started happening when I switched? The phone is probably 8 years old.

[jac_95]

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[licquorice]

It won't be caused directly by the switch to DV but may be due to moving the base station to a slightly different location.

[mispeltyuoth]

The base station itself is in exactly the same place and, as it's always been, it's connected (now to the router) using an extension lead but I can't see that this would make a difference to the phone upstairs.

[rbz5416]

You could try switching the handsets to see if the fault moves or stays in the same location. That will tell you if it’s the handset or a range issue. As the SH2 is also a DECT base station it could possibly be interfering with the 8600 base. Unfortunately it can’t be turned off if that is the case.