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Faulty BT8600 handset/base station?
I have a BT8600 twin handset DECT phone which, having switched to DV, is connected to my router. The 2nd handset is upstairs in my home office. All worked OK until I switched to DV; now, it seems that the 2nd phone doesn't maintain its connection to the main base station. Everything seems OK - the base/handset says it's registered, etc. - until someone rings. First of all, the ringtone keeps breaking up and, if I answer the call, it doesn't connect and the main base station continues ringing.
Is this somehow caused by DV or just a coincidence this started happening when I switched? The phone is probably 8 years old.
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Re: Faulty BT8600 handset/base station?
Thanks for the post and welcome to the Community.
This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.
To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital
If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.
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Re: Faulty BT8600 handset/base station?
It won't be caused directly by the switch to DV but may be due to moving the base station to a slightly different location.
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Re: Faulty BT8600 handset/base station?
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Re: Faulty BT8600 handset/base station?
You could try switching the handsets to see if the fault moves or stays in the same location. That will tell you if it’s the handset or a range issue. As the SH2 is also a DECT base station it could possibly be interfering with the 8600 base. Unfortunately it can’t be turned off if that is the case.