Faulty Line

[Julie12]

Why will BT not repair my parents phone line?    I've been in touch with BT 3 times now explaining that my parents are unable to make outgoing calls from their BT line.   Each time BT confirm that there is a fault and that it will be repaired within 48 hours but it's not.   My parents have digital voice and as their broadband’s working, BT will not call out.   My parents are elderly and live on their own so it's imperative that they should be able to call for help if needed.   If BT won’t help, can anyone suggest my next step please? 

[jac_95]

Hi Julie12,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[DavidM]

Hi @Julie12 and welcome to our community.

Thanks for posting about your parents line, sorry you're having problems. I'd like to take a look at this for you so please check your inbox for my message and drop me over the details.

Cheers

David

[DavidM · Accepted solution]

Thanks for letting me know your parents got this sorted @Julie12 . Post back if there are any other problems.

Cheers

David