Full Fibre

[Diddyman2000]

I have BT Full Fibre (to the home). I reported on 22nd May that I was unable to receive or make landline calls (digital voice). I noted on the Openreach modem that the LOS light is off. Since 22nd I have spoken 3 times to Ireland, once to Blackburn, messaged 61998 probably 10+ times and twice to a call centre in India. I have had 1 visit from a CUBE engineer, and 1 from a BT (Openreach) engineer. Contrary to what appears on MYBT Fault Progress report, because most of it is a pack of lies, the issue is still not resolved. Where do I go next?

[jac_95]

Hi Diddyman2000,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[NeilO]

Hi, @Diddyman2000 welcome to the community and thanks for posting. I'm so sorry to see that you're experiencing an issue with your digital voice landline and that this has not been resolved after getting in touch with the helpdesks.

The LOS light is meant to be off and indicates there is a broadband signal. I'll send you a private message in a moment so you can get in touch with the moderation team and we'll be happy to help.

Thanks

Neil

[DavidM · Accepted solution]

Hi all,

Just an update on this one. We identified an ONT missmatch and our technical management team were able to guide the engineer to resolve this.

Cheers

David

[Diddyman2000]

Thanks, David et al, great result.
Best wishes
Michael

[oldguy]

Hi David,
I have just seen this post and your excellent solution but am a bit confused as to how The Mods fit into the BT hierarchy that you were in a position to advise the BT guy as to the solution-have you got more advanced fault finding equipment or what?