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Message 1 of 8

Help for vulnerable elderly person

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My mum is 86 , lives alone and has has a repeated faulty BT Landline.

Her nearest relatives are 2 hours away, the most recent report has resulted in a message to say an engineer will be there next week.  
 She has a phone linked emergency pendant and has had a stroke.  Her land line is vital to connect her to the outside world.

any idea how to get this fixed sooner and permanently 

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Message 2 of 8

Re: Help for vulnerable elderly person

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Is your mother registered here

https://www.bt.com/content/dam/bt/help/including-you/BT_Free_Priority_Fault_Repair_Scheme.pdf

I have asked a mod to see if they can help but being friday next week might be earliest for openreach    mod will post here



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Message 3 of 8

Re: Help for vulnerable elderly person

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@RKD01 I'll send you a private message in a moment so you can send the moderation team your Mums details and we'll be happy to see if anything can be done to speed up the repair.

Thanks

Neil

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Message 4 of 8

Re: Help for vulnerable elderly person

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Thank you will do that
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Message 5 of 8

Re: Help for vulnerable elderly person

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Thanks was trying to sort out in my lunch break, held for 29 mins then when answered got cut off!
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Message 6 of 8

Re: Help for vulnerable elderly person

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Hi @RKD01, sorry that you got cut off after waiting a half hour for an answer.

Did you reply to @NeilO with the details requested as we'll be happy to help you?

Cheers

John

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Message 7 of 8

Re: Help for vulnerable elderly person

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All sorted. Thank you. The fault was sorted within 2 hours.  X

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Message 8 of 8

Re: Help for vulnerable elderly person

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Thank you for getting back to us @RKD01.

I'm really happy that it's all working now and hope that your Mum is able to use her phone as normal.

If you ever need any help in the future, please, feel free to reach out to us.

Thanks
DanielS

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