When I moved into my London flat 27(ish) years ago, I was about the fourth person to arrive, BT had a problem with the new postcode that these apartments had. This year I find someone wants to take my line (why this has not happened before is anyone's guess) the installation address is still incorrect. I should say I have a BT line, phone, broadband and TV box, you might have thought this would be sorted by now.
They asked Open Reach to change the installation address but there seemed to be a problem with that, my first question would be why? Hopefully nearly 30 years later BT and Open Reach have an updated address list. BT said I would need a new account which I went along with until the engineer turned up and said he was putting in a new number! That has all been cancelled now and BT are looking in to a simpler way to solve this as per a conversation last Monday. Since then I got an email saying some of my services will be stopping:
- AMC Channel and On Demand
As yet they are fine, I assume this is just caused by the confusion of what is going on. Any advice on what I need to be saying to them would be appreciated.
