Landline can't receive calls from Sky network phones

[redsar91]

Since 3rd December I've been  unable to receive calls from Sky network mobiles or landlines. 2 engineers have said no fault on the line or with the equipment and suggested a porting issue. 

I've been with BT over a year with no issue and they say it isn't a porting issue but they can't say what's wrong and just passed from one person to the next. 

[DavidM]

Hi @redsar91 and welcome to our community.

Sorry you're having problems with the incoming call. Can you just confirm if you're on our full fibre with digital voice service?

Cheers

David

[redsar91]

Hi David

I haven't been told I've been switched over to the new digital voice service yet so presume not. 

[DavidM]

Thanks for confirming that @redsar91 .

I'd like to take a look at this for you so please check your inbox for my message and drop me a reply with the details.

Cheers

David

[Billybass51]

Hi, I am having the same issue, could you please advise on a resolution? Many thanks

[DavidM]

Hi @Billybass51 and welcome to our community.

Sorry you're also seeing this issue. I've dropped you a message so please reply with your details so we can look into this for you.

Cheers

David

[shellby66]

digital voice

[shellby66]

I've got the same problem it seems to be a common problem

[shellby66]

I am not able to receive calls from any sky mobile we have 4 phones all with sky and they will not ring the landline please can someone help thank you

[redsar91]

Hi @shellby66 ,

I've been told that Sky no longer have my landline number on their system which is why I got the message saying it doesn't exist when trying to call it.

BT have now given me a new landline number which I can ring from my Sky mobile. Probably need to do the same for you. Took them 63 days and 5 engineer visits to come up with this solution. 

Sara