Landline not ringing

[jeanjeanie2]

Please can anyone help, I reported a fault this morning ref my landline not ringing. I was given a fault number but when I try to track it, I go round and round in circles and get taken to an old fault raised in September! 
very frustrating loop 

[imjolly]

can you make calls?

[jeanjeanie2]

Yes, outgoing, but no idea if anyone is calling me

[imjolly]

do you have digital voice (phone connected to broadband hub) or normal with phone connected to wall socket?

is it possible an answering machine is picking up calls? ie 1571

[jeanjeanie2]

Thank you, just connected to wall socket, BT literally just rang and said something is disconnected outside our home so are getting openreach to run some tests.
So grateful for the help

[imjolly]

if not fixed then post back

[Keith_Beddoe]

@jeanjeanie2 

Its most likely to be an exchange equipment fault, which is quite common.

[jeanjeanie2]

Thank you