Moving house

[Peejay57]

Hi guys,

Please help me with this issue as I am at my wits end.

My mum has moved home to an assisted living accommodation.

She is 88 years old and practically housebound.

I started the process of moving her number on the 7/2/24.

This has still not been resolved and I am just getting excuses after excuses.

My mum has been with BT for 60 years and never missed a payment.

Please please please any advice as to resolve this would be gratefully received.

[Keith_Beddoe]

@Peejay57 

Its probably best for a moderator to look at this, as forum members are not going to be able to help.

I will ask one of them to post here.

[Peejay57]

Thanks it will be much appreciated 

[NeilO]

Hi, @Peejay57 I'm so sorry about the delay in moving your mum's line. I'll send you a private message so you can send us over her details and we'll be happy to look into this for you.

Thanks

Neil