My phone has inexplicably started (approximately 6 months ago) to display WITHHELD number

[rbz5416]

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@beckyjoneswrote:

I’ve just tried that by ringing landline from mobile and it worked!

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Is this a typo as it implies you're talking about an issue with a mobile? Otherwise you would have rung the mobile from the landline to test.

[Keith_Beddoe]

Just checking, as the moderators could not help with a business line.

If you are in a remote area, the chances are that your line comes from a small exchange, which its possible that BT want to offload.

Assuming you have a BT Broadband connection, then what @licquorice has suggested, may eventually be the way forward, as that is all software controlled which makes it easier to manage.

[beckyjones]

I tried ringing mobile from landline but it still says withheld number.

[beckyjones]

Yes it’s a very remote area. I’m looking at Digital voice now.

many thanks 

[DavidM]

Hi @beckyjones and welcome to our community.

I'm sorry you're having problems with the calls. I'll be happy to take a look at this for you. I've dropped you a private message so check your inbox and send me over the details.

Cheers

David

[DavidM · Accepted solution]

Thanks for letting me know we got this sorted for you @beckyjones .

Let me know if you have any other problems.

All the best

David