No Dial Tone on BT Digital Voice Phone

[SueBharati]

We've had our 3 BT Digital Voice Phones since March 2022.  We've had loads of issues with these phones intermittently not working every 3-4 months. But generally we've been able to reboot the whole system by resetting each phone back to factory settings. Yesterday I was dialling a friend's phone and she was dialling me at exactly the same time and from that point on none of our phones will work - no dial tone, cannot receive incoming calls as the phones do not ring or make outgoing calls. We've disconnected the base units and reset all the phones back to factory settings and still can't get anything to work. Any ideas?

[jac_95]

Hi SueBharati,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[SueBharati]

I haven't been able to find anything that helps at all. We're thinking of getting rid of our landline because it has been so much trouble since going over to Digital Voice. There is no reliability at all.

[Michael_D]

Hi @SueBharati 

Thanks for coming to the community.

It sounds like you have already tried the basic steps so if that hasn't done the trick, it is worth taking a look at the steps on our Digital Voice help page.

If you still aren't able to get it working, there is an option to report a fault or get in touch with our tech guides so they can help.

Michael

[SueBharati]

Thank you, Michael. I'll look through these suggestions and report back

Sue