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cd27idw
Contributor

on ‎11-04-2023 15h47

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Message 1 of 4

No show Digital Phone

I've just got my new fibre istallation done, got new smart Hub, but the Digital Voice handset has been a no show. They were despatched tohether with the same ID, but only the Hub was delivered to the collectiion point. I can't get logged into My BT (quote Error Code: TS-0003), and can't find any other waty to report it. Any links just go round in circles. Any advice welcome.

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Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎11-04-2023 15h50

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Message 2 of 4

Re: No show Digital Phone

@cd27idw 

You can still plug your existing phone into the back of the Smart Hub 2, while you wait.

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cd27idw
Contributor

on ‎11-04-2023 16h04

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Message 3 of 4

Re: No show Digital Phone

unfortunately, I haven't been able to tell anyone it's missing...
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imjolly
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on ‎11-04-2023 16h12

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Message 4 of 4

Re: No show Digital Phone

as @Keith_Beddoe  posted just connect your existing phone then phone CS 03301234150 and report it



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