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Message 1 of 5

Elderly relative with DV now requires Telecare and cannot use a mobile

My elderly mother has deteriorating health. Prior to her deterioration she re-contracted her phone and FTTC which involved a move to DV. Due to her health conditions she can no longer use a mobile phone, relies on her home phone for emergency contact, and now needs to subscribe to a Telecare service. This raises a number of questions:

  • How can we provide battery backup for her service?
  • Her line frequently drops (at least once a day) and whilst she has the BT Halo hybrid connect I understand that the phone line will not work if running on 4G backup - is this correct and would I get a line with 1 or 2 drops per day fixed?
  • Is DV compatible with Telecare services?

Many thanks for any responses

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Message 2 of 5

Re: Elderly relative with DV now requires Telecare and cannot use a mobile

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Message 3 of 5

Re: Elderly relative with DV now requires Telecare and cannot use a mobile

have you asked Telecare if there service is compatible with BT digital voice before you subscribe



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Message 4 of 5

Re: Elderly relative with DV now requires Telecare and cannot use a mobile

Thanks, I have asked the local Telecare provider this question, but sometimes it is useful to confirm both sides of an interface.

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Message 5 of 5

Re: Elderly relative with DV now requires Telecare and cannot use a mobile

This is the tests results done by TSA, the telecare industry association. As you can see it depends on the monitoring centre they use and the unit.

https://www.tsa-voice.org.uk/campaigns/digital-shift/

It's also recommended for the telecare to also use the mobile network as a fallback when needed. Speak to your telecare provider about this

Screenshot_2023-04-11-14-23-43-25_e2d5b3f32b79de1d45acd1fad96fbb0f.jpg

Screenshot_2023-04-11-14-23-35-88_e2d5b3f32b79de1d45acd1fad96fbb0f-min.jpg

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