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Rob3rts75
Aspiring Contributor

on ‎13-09-2023 17h07

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Message 1 of 2

Not configured digital voice

Hi my parents got set up with the essentials package on August 22nd and the phone hasn't been working since I've been in contact about 50 times and the issue still remains I've got into the router settings and it says phone not configured so the engineer that called said it needs activating on bt side but its still not fixed its getting to a point now I just want the whole thing cancelled what else can be done sorry for the long rant

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NeilO
Moderator
Moderator

on ‎13-09-2023 19h08

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Message 2 of 2

Re: Not configured digital voice

Hi @Rob3rts75, welcome to the community and thanks for posting, I'm really sorry your parent's phone hasn't been set up yet, I appreciate the inconvenience this must be causing. I'll send you a private message so you can provide the moderation team with their details and we'll be happy to help.

Thanks

Neil

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