Number port from Plusnet to BT full fibre Digital Voice

[johnb6]

I ordered BT full fibre with Digital Voice service to retain my existing Plusnet (ex BT) number.

The installation was carried out on 4/11/2022.  Digital Voice could make outgoing calls and showed my correct number but incoming calls from mobiles and landlines still went to the old line, ie not Digital Voice. 

I have been in contact with BT several times since and the situation has gone from bad to worse. The DV service was removed to be reprovided so I lost outgoing service too and it seems had to take a new contract. Now I have DV but with a new number which I am told will be renumbered. 

Everybody from BT that I have spoken to has been helpful but cannot explain the problem nor pass me on to anybody who can. 

[jac_95]

Hi johnb6,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[licquorice]

I have flagged your problem to the mods, hopefully they can get to the bottom of things.

[johnb6]

Thank you very much.

[NeilO]

@johnb6 welcome to the community and thanks for posting, I'm sorry there have been issues with your number after transferring to BT. I'll send you a private message in a moment so you can send over your details and we'll be happy to get that looked into.

Thanks

Neil