Anas84
Aspiring Contributor
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Message 1 of 5

PLEASE HELP

Hi Please can a MODERATOR help me ASAP.

My father in law is In his late 70’s he was meant to move from EE to BT on Wednesday 22/06 this has not happened. 
Broadband order is complete but DV part has failed.

The line is his lifeline they don’t use mobile, he has had a stroke a few months ago and doctors hospitals need to contact him,
I’ve rang BT over 7/8 times been on the phone 2/3 hours at a time, been cut off, been on hold for 30 mins at a time and randomly transferred to another agent, failed manager call backs, got a date of Monday the 27/06 now today they said it’s 4th of July, my father in law needs his line ASAP it’s his lifeline MODERATORS PLS HELP

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4 REPLIES 4
jac_95
Guru
Guru
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Message 2 of 5

Re: PLEASE HELP

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Anas84
Aspiring Contributor
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Message 3 of 5

Re: PLEASE HELP

Please can I have a Moderator to help me 

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licquorice
Distinguished Sage
Distinguished Sage
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Message 4 of 5

Re: PLEASE HELP

I have alerted the mods.

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DanielS
Moderator
Moderator
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Message 5 of 5

Re: PLEASE HELP

Hi @Anas84,

I am so sorry to see that his switch over didn't happen on time.

I have sent you a private message so my team can help you find out what's happening.

Thanks
DanielS

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