PLEASE HELP

[Anas84]

Hi Please can a MODERATOR help me ASAP.

My father in law is In his late 70’s he was meant to move from EE to BT on Wednesday 22/06 this has not happened. 
Broadband order is complete but DV part has failed.

The line is his lifeline they don’t use mobile, he has had a stroke a few months ago and doctors hospitals need to contact him,
I’ve rang BT over 7/8 times been on the phone 2/3 hours at a time, been cut off, been on hold for 30 mins at a time and randomly transferred to another agent, failed manager call backs, got a date of Monday the 27/06 now today they said it’s 4th of July, my father in law needs his line ASAP it’s his lifeline MODERATORS PLS HELP

[jac_95]

Hi Anas84,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[Anas84]

Please can I have a Moderator to help me 

[licquorice]

I have alerted the mods.

[DanielS]

Hi @Anas84,

I am so sorry to see that his switch over didn't happen on time.

I have sent you a private message so my team can help you find out what's happening.

Thanks
DanielS