I’m writing on here about my aunts landline phone.
Last June she started having problems with her landline phone.
After a while she has her phone cut out and then it will start working again.
She is unable to speak or hear the other person when she is on the phone it says Please hold the line and then she then goes back on the phone.
She has had different openreach engineers out looking at her line.
But what happens is that they come to her flat look at the phone line then after five minutes they say there’s nothing wrong with the line and leave.
This has happened three times since she has had this fault.
I have even tried helping her I bought a phone filter to try to fix her phone.
She has lost confidence in her phone.
As other people phone in and cant get her on the phone.
They give up and they are texting her instead which she has to respond back with a text as she is hard of hearing. It means she has to use a special phone that has a button on the side to amplify the voice on the phone from the other person.
She is getting upset that her phone don’t work properly.
She is under the hospital and needs her phone line for hospital appointments and if the hospital need to speak to her as she has had a cochlear implant fitted recently.
Is there a way for her to have her phone line looked at again or would it be worth getting her to switch to digital voice using her own phone. As I know that BT are in the process of switching everyone over to this.
I have tried helping her but she worries about this phone as it is the main way she communicates to the world.
I think an engineer who is more experienced to look at this fault of the phone cutting out as she needs her phone.
