BT have 'lost' my landline number..

[Alwayscookin]

Hello, 

[Alwayscookin]

Hello, 

I'm also having exactly the same problem. As a BT business customer we renewed and upgraded to a full fibre system and since it was installed on the 19th December I have not had one inbound call. 

Please help! We are a small business and have had no new business for 6 weeks. Countless telephone calls with all the departments blaming each other 

We have had this number 19 years with the last two being with BT... I don't understand how this can happen?

PLEASE HELP!!!

[Keith_Beddoe · Accepted solution]

@Alwayscookin 

Welcome to the BT Residential Customers forum

As you are a business user, please could you post on the BT Business forum at http://business.forums.bt.com/

Bear in mind that you would no longer receive calls on your old copper line, as you would have been moved over to Cloud Voice, but I am sure you are already aware of that. Hopefully one of the BT Business forum team can help.

Thanks

[Alwayscookin]

Thank you.