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Message 1 of 34

Re: Digital Voice - Cannot receive all incoming calls (Very frustrating)

Hi Neil,

I have switched over the digital voice today. I am able to make outgoing calls to mobiles and landlines. But seem unable to receive calls from mobiles or landlines. However a call from an EE mobile did work?

Is there something I could potentially be doing wrong? 

Thank you!

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Message 2 of 34

Re: Re: Digital Voice - Cannot receive all incoming calls (Very frustrating)

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Message 3 of 34

Re: Digital Voice - Cannot receive all incoming calls (Very frustrating)

@rcpoucher 

I have moved your post to this new thread, so you can get personal help from the community or moderators, so please watch this thread for updates.

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Message 4 of 34

Re: Digital Voice - Cannot receive all incoming calls (Very frustrating)

from a similar post have you checked to see if 1571 is set to answer immediately hence you appear to not get any calls



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Message 5 of 34

Re: Digital Voice - Cannot receive all incoming calls (Very frustrating)

Thanks, I haven’t no, but I seem to receive calls from EE mobile network, so I imagine if 1571 was the issue it would be applicable for all calls. 

Thanks

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Message 6 of 34

Re: Digital Voice - Cannot receive all incoming calls (Very frustrating)

@rcpoucher 

Please can you confirm that you get your broadband from BT Retail, and not EE, as EE have been moving their customers onto Digital Voice?

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Message 7 of 34

Re: Digital Voice - Cannot receive all incoming calls (Very frustrating)

I’m fairly sure I read a post where someone put their phone back into the copper master socket to test if those calls not getting through on DV  ‘rang’ the copper pair line ( they did ) , the issue effectively went away after a short while , presumably some of these networks ( non BT/EE  mobiles  , other landline networks, Sky, TT etc ) are slower in starting to route calls made by their customers to the DV ‘address’, it seems not all operators action this change at the same time , but in the example I recall, it was  a short lived problem, you could try that yourself , especially if you have a second corded phone .

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Message 8 of 34

Re: Digital Voice - Cannot receive all incoming calls (Very frustrating)

@Keith_Beddoe Yes from BT retail, I have been with BT direct for years 🙂

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Message 9 of 34

Re: Digital Voice - Cannot receive all incoming calls (Very frustrating)

@iniltous 

 

Thanks for that, good to know others may have been in the same position, I will give it a try.

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Message 10 of 34

Re: Digital Voice - Cannot receive all incoming calls (Very frustrating)

@iniltous 

Unfortunately plugging back into the old copper wire was no good. Fingers crossed the potential delays in switchover will be short. 

Thanks

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