Digital Voice - Cannot receive all incoming calls (Very frustrating)

[rcpoucher]

Hi Neil,

I have switched over the digital voice today. I am able to make outgoing calls to mobiles and landlines. But seem unable to receive calls from mobiles or landlines. However a call from an EE mobile did work?

Is there something I could potentially be doing wrong? 

Thank you!

[jac_95]

Hi rcpoucher,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[Keith_Beddoe]

@rcpoucher 

I have moved your post to this new thread, so you can get personal help from the community or moderators, so please watch this thread for updates.

[imjolly]

from a similar post have you checked to see if 1571 is set to answer immediately hence you appear to not get any calls

[rcpoucher]

Thanks, I haven’t no, but I seem to receive calls from EE mobile network, so I imagine if 1571 was the issue it would be applicable for all calls. 

Thanks

[Keith_Beddoe]

@rcpoucher 

Please can you confirm that you get your broadband from BT Retail, and not EE, as EE have been moving their customers onto Digital Voice?

[iniltous]

I’m fairly sure I read a post where someone put their phone back into the copper master socket to test if those calls not getting through on DV  ‘rang’ the copper pair line ( they did ) , the issue effectively went away after a short while , presumably some of these networks ( non BT/EE  mobiles  , other landline networks, Sky, TT etc ) are slower in starting to route calls made by their customers to the DV ‘address’, it seems not all operators action this change at the same time , but in the example I recall, it was  a short lived problem, you could try that yourself , especially if you have a second corded phone .

[rcpoucher]

@Keith_Beddoe Yes from BT retail, I have been with BT direct for years 🙂

[rcpoucher]

@iniltous 

Thanks for that, good to know others may have been in the same position, I will give it a try.

[rcpoucher]

@iniltous 

Unfortunately plugging back into the old copper wire was no good. Fingers crossed the potential delays in switchover will be short. 

Thanks