Digital Voice adapter won't pair with my Hub

[FOXGLOVESAP]

I have just transferred my services over from landline to digital and have been sent a Digital Voice Adapter to enable me to connect my telephone to the service.

I have followed all the instructions on the leaflet a few times and even unplugged it, rebooted my router and started the process over but the adapter is still flashing green and not a solid light.  Searched the forum already for ideas and searched for ideas on the internet.  

I am not a technical person and do not have a clue what to try next.

I'd really welcome some advice (in laymans terms) re. what I may be doing incorrectly.

Thank you in advance.  Anne

[jac_95]

Hi FOXGLOVESAP,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[licquorice]

Are you sure Digital Voice has been activated? Does your phone number show in the hub manager or does it say not configured?

[FOXGLOVESAP]

Hi It is showing white and inaccessible stating not configured.

[FOXGLOVESAP]

Forgot to also mentioned it supposed to have been activated on Friday.

[licquorice]

Your adapter wont pair until DV is activated. You need to chase customer services.
0330 1234 150

[FOXGLOVESAP · Accepted solution]

Fantastic - thank you for this. I thought I may have been doing things incorrectly (although instructions seemed straightforward enough). I'll get on to them.
Much appreciated.
Anne