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Message 1 of 7

Re: Digital Voice adapter won't pair with my Hub

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I have just transferred my services over from landline to digital and have been sent a Digital Voice Adapter to enable me to connect my telephone to the service.

I have followed all the instructions on the leaflet a few times and even unplugged it, rebooted my router and started the process over but the adapter is still flashing green and not a solid light.  Searched the forum already for ideas and searched for ideas on the internet.  

I am not a technical person and do not have a clue what to try next.

I'd really welcome some advice (in laymans terms) re. what I may be doing incorrectly.

Thank you in advance.  Anne

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Message 2 of 7

Re: Re: Digital Voice adapter won't pair with my Hub

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Message 3 of 7

Re: Re: Digital Voice adapter won't pair with my Hub

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Are you sure Digital Voice has been activated? Does your phone number show in the hub manager or does it say not configured?

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Message 4 of 7

Re: Re: Digital Voice adapter won't pair with my Hub

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Hi It is showing white and inaccessible stating not configured.
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Message 5 of 7

Re: Re: Digital Voice adapter won't pair with my Hub

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Forgot to also mentioned it supposed to have been activated on Friday.
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Message 6 of 7

Re: Re: Digital Voice adapter won't pair with my Hub

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Your adapter wont pair until DV is activated. You need to chase customer services.
0330 1234 150

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Message 7 of 7

Re: Re: Digital Voice adapter won't pair with my Hub

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Fantastic - thank you for this. I thought I may have been doing things incorrectly (although instructions seemed straightforward enough). I'll get on to them.
Much appreciated.
Anne
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