<p>From 31 October 2024, BT Cloud has <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">closed</a> and all data will soon be deleted.</p>
I have just moved & been switched to digital voice but haven't received my Smart Hub 2. My exiting BT hub doesn't have a connection point for my house phones. How do I request? Waiting times to speak to a real person on the help line are so long it's burning up the credit on my mobile phone. Besides which I have a hearing issue so can't always follow the conversation. Email no longer seems to be an option. Help!
Cracked it! Managed to get thro on help line top tip ring at 8am otherwise later in day there's queues. Took me a couple of goes to work out it's option 1 followed by 1. Actually spoke to a real person & a Smart Hub 2 on the way.
