No telephone line working for 27 days since Digital Voice new contract!

[iniltous]

The question was what is the status of the PON light on your ONT ?

[nednott]

Green as in  your  photo

[Jt6]

I am in same position been 22 days & getting no where. Have you got it working now & if so what was the problem.

[Keith_Beddoe]

@Jt6 

You have already started your own thread here https://community.bt.com/t5/Home-phone-including-Digital/Digital-voice/m-p/2360710#M96236

You have a reply there, from a moderator, offering help.

[nednott]

No  ,  9  weeks  without  DV  working  .  Just recieved  and  set up  a  new  hub  but  no  change  discernible . 

[Jt6]

Is DV sorted yet, as I am still in same position after 23 days. Just been told they are sending me a new hub.

[nednott]

YES  , hallelujah   ,   with  a   new   hub ,  configuration  for DV  phone   seemed   to   follow   quickly  and  we  were  reconnected   on  the   10th april .  Still  no  idea  what   the   delay   was  though .

[Charlie1954]

I have the same problem. No land line since installation on 22nd April 24. I have heart complaints, terrified I will not be able to call ambulance.

[Keith_Beddoe]

@Charlie1954 

You have an existing thread https://community.bt.com/t5/Home-phone-including-Digital/Telephone-line/m-p/2388018#M98094

[iniltous]

On your other post you say outgoing calls are OK and it’s incoming calls that don’t work .