Register essentials handsets

[_i]

Should I be able to register my handsets to the hub before Digital Voice has been activated?

Nothing happens when I press the WPS button on the hub.  It flashes blue but the handset does not register.

I got the impression from the quick start guide that came with the handsets that I could register first, then wait for them to spring to life on activation day, but it looks like I have to wait for DV to be activated first.

Or should it work and there is a problem that is stopping registration from working.

[jac_95]

Hi _i,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[licquorice · Accepted solution]

Yes, you can register the handsets before DV is activated. You can't register adapters for some strange reason though.

Register via the handset.

Menu > settings > registration

[_i]

Thanks, after resetting hub and another couple of goes they registered.  My digital voice activated this morning and they are now working fine, with the exception of Caller id, which has not yet started working.  Hopefully that is just temporary and the line activation has not finished rather than a problem.

[Keith_Beddoe]

@_i 

Caller ID need to be activated, its not enabled by default.

[_i]

What an utterly stupid system.  Why on earth would caller display not be enabled by default?  When I go into the my BT app and try and enable it, it says not possible as there is an open order on my line.  First impressions of BT DV are not that great so far...