Smart divert on digital voice

[herrbohnen]

I used to have remote call diversion/ smart divert on my copper line, now I've gone to fibre digital voice I've only got call divert, ie I have to use the landline handset to divert. What are my options?

[jac_95]

Hi herrbohnen,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

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[Keith_Beddoe]

@herrbohnen 

As far as I am aware, BT never had an option to setup divert on a residential account, it always had to be done from the line itself, for security reasons.

BT Business offer it https://business.bt.com/help/article/phone-line-and-services/call-diversion/i-have-smart-divert-how-...

[herrbohnen]

I had to pay for a BT line alongside my res one to get this facility, BT won't put itself out