GThank you for your interest.
We got an email asking us to book an engneer's visit, but as we could not do so on the app (as it still does not accept that there is a fault) I had to chat online with Technical Help to get confirmation of the existence of the fault and to make the appointment for Tuesday morning. Phoning 0800800151 did not get me through to a person, but only to the robot.
The last time we had a fault was during the lockdown March - June 2020. There were numerous engineers' visits, usually by people who were unbriefed about the previous engineeer's visit (because he had made no notes) and said they were not trained to climb poles/do digging, etc. Finally a complaint got someone knowledgeable who detected the underground location of the fault, repaired it and installed a capping steel at the foot of the pole. So we are settling in for the possibility of another frustrating experience.
