Turning Digital Voice off

[SRB]

For reasons I have long given up trying to get to the bottom of, I was assigned a Digital Voice line and number when I returned to BT last September. After many calls going through the same "I didn't ask for this" etc etc, I have given up and so the number sits attached to my account unused. (I've even sent the Smart Home Hub back, as I am using my own router.) It does seem a waste of a number though. Is there anyway it can be handed back and assigned to someone who actually wants it? The answer from BT, "you don't have to use it if you don' t want to" just seems plain daft. 

[jac_95]

Hi SRB,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[-Richie-]

Numbers are not in short supply, if you have a calling plan that doesn't cost you anything then there's no financial reason to remove it.

You can call the Loyalty or Value team on 0800 800 150, they can remove it, although you might have to renew the contract as it's a change of package/promotion, that or wait until your renewal and do it then.

[SRB]

No there's no calling plan, I have never used the number and as BT DV only works with their Hub, I have no way to access it. I have had a VoIP line for almost 10 years with another provider, which I did explain at the time I returned to BT. I'll give that number a call and see what they say, thanks for the info .