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Message 1 of 4

Unreliable phone connection using Digital Voice Adapter

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Hi

just moved to EE Broadband and trying to setup BT Decor 2200 phones using the Digital Voice Adapter. 
I have 2 x Phones and 2 X DVA. 

initially for some hours these were ok. They would both ring on an incoming call and could make outgoing calls. 
connection is intermittent though. Often they don’t ring and if I pick up the handset there is no line buzz noise and unable to make calls. 
The phones do not indicate to check line which they would do if I unplugged the cables. 
the DVA light is showing continuous green. 
Tried micro filters and that makes no difference. These should not be needed as the handsets are new. 

unplugging the DVA from the mains socket and plugging back in gets them working again for some hours and they then stop again. 

anything else I should be doing?

Thanks 

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Message 2 of 4

Re: Unreliable phone connection using Digital Voice Adapter

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Message 3 of 4

Re: Unreliable phone connection using Digital Voice Adapter

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@Ashley41 

As you are now an EE customer, you need to post on the EE forum https://community.ee.co.uk/

EE are a separate company within the BT Group.

Thanks

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Message 4 of 4

Re: Unreliable phone connection using Digital Voice Adapter

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Thanks.

New thread on EE board is here https://community.ee.co.uk/t5/Digital-Home-Phone/Unreliable-phone-connection-using-Digital-Voice-Ada...

Just in case anyone wants to see any solution.

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