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Message 1 of 9

BT answer machine doesnt work with Digital

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I have recently been converted to BT Digital Voice which I understand uses its own Voicemail functionality. However, my BT Advanced Phone Answer Machine is now not working. What do I have to do to fix this so that I can use the answer machine?

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Message 2 of 9

Re: BT answer machine doesnt work with Digital

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Message 3 of 9

Re: BT answer machine doesnt work with Digital

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Set the number of rings on 1571 to maximum and your answering machine to fewer, as described in the FAQ.

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Message 4 of 9

Re: BT answer machine doesnt work with Digital

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Thanks for this. The options for number of rings on 1571 are not numerical but on the BT Advanced Phone/Answer Machine, they are numerical, so how many rings do each of the 1571 options correspond to?

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Message 5 of 9

Re: BT answer machine doesnt work with Digital

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If you go into MyBT and take a look under your products they are numerical.  I seem to recall that the default is 7 and the max is 10 rings.  My own answer phone is currently set on 5 and works just fine.

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Message 6 of 9

Re: BT answer machine doesnt work with Digital

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if you go to MY BT then manage and digital voice you will see number choices available



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Message 7 of 9

Re: BT answer machine doesnt work with Digital

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Max and 7 works just fine.

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Message 8 of 9

Re: BT answer machine doesnt work with Digital

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Hi @clivecheshire These are the choices you get in MyBT for the number of rings and time it takes before 1571 voice mail kicks in. 

 

Thanks

Neil

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Message 9 of 9

Re: BT answer machine doesnt work with Digital

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Many thanks Neil !
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