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floral12
Beginner

on ‎26-09-2022 15h27

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Message 1 of 2

Welfare Team

My elderly  parents have had an ongoing fault on their phone line since May. Numerous engineers have visited. Welfare team were contacting me daily but have made no calls now for 2 days. Have spent over 60 hours talking to BT. 

Parents have had front garden all dug up by Openreach, a big hole dug in the pavement, a new line, 14 engineers and still no resolution

Not sure how to get hold of the Welfare  Cardiff team who were dealing with it.

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1 REPLY 1
NeilO
Moderator-Retired

on ‎26-09-2022 15h41

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Message 2 of 2

Re: Welfare Team

Hi, @floral12 I'm really sorry to see the fault with your parent's line has not been resolved after such a long time.  I'll send you a private message so you can get in touch with the moderation team and we'll be happy to chase that up for you.

Thanks

Neil

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