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Message 21 of 25

Re: Why do BT keep closing my complaint?

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Spend hour on live chat doing repeating tests that have been done before by me and by the two BT engineers.

Was given a phone number to call and ended up with a gentleman who said he will take over my problem and has promised to call on Thursday (now Sunday).

I feel confident he will get this sorted out.

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Message 22 of 25

Re: Why do BT keep closing my complaint?

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Morning @colin2018 

Thanks for coming back to us with an update. 

Please let us know how you get on when he calls on Thursday. 

Leanne. 

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Message 23 of 25

Re: Why do BT keep closing my complaint?

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Good news digital phone was connected Tuesday.

Had promised callback today (Thursday) as promised, he explained what went wrong & sorted out removal of voicemail for me.

I am now a happy BT customer.

Thank you all on the forum for your help.

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Message 24 of 25

Re: Why do BT keep closing my complaint?

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Hi there @colin2018 

I am really happy the Digital Phone is now working for you and the voicemail has been removed. 

Thanks so much for keeping us updated 🙂

Leanne.

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Message 25 of 25

Re: Why do BT keep closing my complaint?

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Have had the same issues and they are ongoing! 

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