Why do BT keep closing my complaint?

[colin2018]

Spend hour on live chat doing repeating tests that have been done before by me and by the two BT engineers.

Was given a phone number to call and ended up with a gentleman who said he will take over my problem and has promised to call on Thursday (now Sunday).

I feel confident he will get this sorted out.

[Leanne_T]

Morning @colin2018 

Thanks for coming back to us with an update. 

Please let us know how you get on when he calls on Thursday. 

Leanne. 

[colin2018 · Accepted solution]

Good news digital phone was connected Tuesday.

Had promised callback today (Thursday) as promised, he explained what went wrong & sorted out removal of voicemail for me.

I am now a happy BT customer.

Thank you all on the forum for your help.

[Leanne_T]

Hi there @colin2018 

I am really happy the Digital Phone is now working for you and the voicemail has been removed. 

Thanks so much for keeping us updated 🙂

Leanne.

[Irish-highlander146]

Have had the same issues and they are ongoing!