telephone number for digital voice

[andy_mu]

Recently moved home and updated to fibre broadband and digital voice. Have plugged in dv adaptor and phone appears to work. My question follows: should BT issue a new number for digital voice as we have moved areas, as it stands I have a phone I can dial out on which won’t take incoming calls. Thanks Andy

[jac_95]

Hi andy_mu,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[imjolly]

when moving home did you elect to keep your existing phone number?  with VOIP area codes are no longer important

if you connect phone to socket on back of SH2 can you make and receive calls?

[licquorice]

Dial 17070 and it will read back your number.

[andy_mu]

Thanks for the number but it didn’t read me a number. The message said No CLI detected for this line and gave a couple of test options. No idea what a CLI is ?

[iniltous]

Calling line information ( CLI )

If 17070 doesn’t announce the phone number, call your mobile from the DV line and he check what is displayed on the mobile screen…you can set CLI to be withheld, perhaps you have this option set , you can temp override withheld CLI by putting 1470 in front of the number you are calling .

[David500]

You may have your number withheld so dial 147017070

@iniltous  beat me to it.

[andy_mu]

Thank you that worked Andy

[andy_mu]

Yep that worked thanks Andy