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Message 1 of 7

voicemail callprotect

In voicemail, how do you unblock a number which has been blocked by mistake?

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Message 2 of 7

Re: voicemail callprotect

Landline, iPhone, Android ?

On Android you do it from your contacts list

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Message 3 of 7

Re: voicemail callprotect

For landline log into My BT > Your Products > Your Security > Your Blacklist > Manage > Edit > Remove from Blocklist
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Message 4 of 7

Re: voicemail callprotect

 Thank you, but when I click on  your security, I do not get a menu item "your blacklist".

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Message 5 of 7

Re: voicemail callprotect

Your Security > Call Protect > Manage > Your Blacklist > Manage

Sorry.  It's a bit more complicated but I hope that this helps.


RIC9380

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Message 6 of 7

Re: voicemail callprotect

I am sorry that in my original question I forgot to mension that I have digital voice. and when I access call protect,  I get the message - Please contact your account holder to manage this feature.Who is my account holder? Please forgive my ignorance.

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Message 7 of 7

Re: voicemail callprotect

Hi, @sonofrobin it sounds like you might be logged in with a BT ID that does not have account holder status.

Log in to MyBT in a web browser. Click on Your details then Account. Scroll down and you'll see if you're an Account holder or Account manager.

If it shows Account manager click on I should be the Account holder link and follow the steps.

Neil