Re: Amazon devices

lufc87 · ‎31-10-2022

As of this morning, none of my Amazon devices will connect to the internet. I have 3 fire sticks and all are doing the exact same thing.

They can see the network but show "internet not available". I've tried factory resetting one and now that will not even connect to the WiFi as part of the setup.

Anyone having similar issues?

imjolly · ‎31-10-2022

which version of BT hub are you using? has it had a firmware update which might cause problem?

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lufc87 · ‎31-10-2022

SH2, shows version v0.37.00.07084 updated about 3 weeks ago

lufc87 · ‎31-10-2022

Just found some similar posts on down detector https://downdetector.co.uk/status/amazon/

imjolly · ‎31-10-2022

have you tried resetting the hub - not factory reset just now

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lufc87 · ‎31-10-2022

Tried reset and factory reset. It looks like an issue with Amazon from down detector.

imjolly · ‎31-10-2022

@lufc87

just checked my devices and they are offline as well

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rbz5416 · ‎31-10-2022

Possibly connected to this:

https://community.bt.com/t5/BT-Fibre-broadband/Backbone-Routing-Issue/td-p/2259734/jump-to/first-unr...

** I'm no longer active on the forums. **

Les-Gibson · ‎31-10-2022

My Alexa devices are working fine.

My 4k fire stick has rather interestingly performed a software update -> and then immediately informed me of another, other than that it's also fine

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