Amazon devices

[lufc87]

As of this morning, none of my Amazon devices will connect to the internet. I have 3 fire sticks and all are doing the exact same thing.

They can see the network but show "internet not available". I've tried factory resetting one and now that will not even connect to the WiFi as part of the setup.

Anyone having similar issues?

[imjolly]

which version of BT hub are you using?  has it had a firmware update which might cause problem?

[lufc87]

SH2, shows version v0.37.00.07084 updated about 3 weeks ago

[lufc87]

Just found some similar posts on down detector https://downdetector.co.uk/status/amazon/

[imjolly]

have you tried resetting the hub - not factory reset just now

[lufc87]

Tried reset and factory reset. It looks like an issue with Amazon from down detector.

[imjolly]

@lufc87 

just checked my devices and they are offline as well

[Anonymous]

Possibly connected to this:

https://community.bt.com/t5/BT-Fibre-broadband/Backbone-Routing-Issue/td-p/2259734/jump-to/first-unr...

[Les-Gibson]

My Alexa devices are working fine.

My 4k fire stick has rather interestingly performed a software update -> and then immediately informed me of another, other than that it's also fine