Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
mpearson1968
Contributor

‎22-11-2023 16h42 - edited ‎22-11-2023 16h44

607 Views
Message 21 of 24

Re: BT Full Fibre 900 + Asus Mesh Home Network

Go to solution

I agree, but when placing the order for Full Fibre 900 you have to choose if you want digital voice or not.

I don't want to order and pay for a phone system that I can't then use.

0 Ratings
Reply
licquorice
Distinguished Sage
Distinguished Sage

‎22-11-2023 16h46 - edited ‎22-11-2023 16h48

598 Views
Message 22 of 24

Re: BT Full Fibre 900 + Asus Mesh Home Network

Go to solution

Its not exactly a fortune, an extra £5/m but I guess there is no point in ordering it if you aren't going to use it. Unfortunately, as things stand at the moment, it isn't possible to simply cancel DV as cancelling it also cancels the broadband contract. Crazy situation but that's BT for you 21st Century technology with 19th Century systems.

0 Ratings
Reply
mpearson1968
Contributor

on ‎22-11-2023 16h52

587 Views
Message 23 of 24

Re: BT Full Fibre 900 + Asus Mesh Home Network

Go to solution

LOL.

It's only £5/m for new customers, exsisting customers appear to be forced into Pay as you go at £3/m + call charges or £10/m with calls included.

0 Ratings
Reply
ptrduffy
Aspiring Expert

on ‎22-11-2023 17h34

572 Views
Message 24 of 24

Re: BT Full Fibre 900 + Asus Mesh Home Network

Go to solution

I was able to cancel my DV after I got FTTP installed earlier this year - just required a new 24 month contract.  I had been under the impression that cancelling it would cease my broadband, so hadn't done so - I phoned to cancel an international call package that we'd stopped using, and the adviser asked if I just wanted to cancel the full thing, so I did.

Reply