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imjolly
Distinguished Sage
Distinguished Sage
150 Views
Message 11 of 15

Re: BT Full fiber 900MBsw

You appear to be using the smart WiFi where hub selects the WiFi channel so if you get a WiFi analyser on phone you can check the channels in use near you then manually select your hub WiFi channels which are free or less congested and see if the helps



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Jack97
Aspiring Contributor
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Message 12 of 15

Re: BT Full fiber 900MBsw

Do you recommend a WiFi analyser app

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licquorice
Distinguished Sage
Distinguished Sage
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Message 13 of 15

Re: BT Full fiber 900MBsw

Any will do as they all do the same job. I use WiFi analyzer by farproc on Android

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stevebrass
Recognised Expert
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Message 14 of 15

Re: BT Full fiber 900MBsw


@Jack97wrote:

Checked the network for the channels and everything seems alright.

 

Also tried changing modes, thinking of asking for another new SH2 Maybe it'll fix things.

 


Just to be clear you did switch the 5g channel off? And then try selecting a channel on 2.4g?

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Jack97
Aspiring Contributor
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Message 15 of 15

Re: BT Full fiber 900MBsw

Update, got a new hub and nothing has changed at all. Still the same issues. I had a BT home tech come over and he's also very confused to why its saying the WiFi signal is poor, he suggested I get a new hub ( Hence the new hub update) here is a the photo 

Screenshot_20220622-130529_My BT.jpg

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