Contacting BT

[sgb123]

Can anybody tell me how I can contact BT/EE?  PLEASE!!   I have tried phoning 150 and 0330 etc, and after a voice message telling me there's a 35 minute wait they then tell me to call back later and hang up.  Their new "visual service" is unavailable.  Useless as ever.

[Keith_Beddoe]

@sgb123 

Are you a BT customer or an EE customer, as they are separate companies?

[imjolly]

you can try billing https://www.bt.com/help/contact-bt/account-and-billing/broadband

the normal is CS 03301234150

[sgb123]

Both.  First BT broadband, second EE mobile.  I went into the EE shop to cancel my rubbish mobile connection and they told me to go online to do it ... ha!  I should be so lucky😡

[Keith_Beddoe]

Probably just busy on a Monday morning. You will just have to try later.

[imjolly]

if your problem is with your EE mobile then you need to contact EE not BT

[sgb123]

I simply want to cancel my BT broadband.  I can't accept my broadband package increasing from £44pm to £77.  Are they insane?

[Keith_Beddoe]

@sgb123 

EE  have their own forum https://community.ee.co.uk/

[Carlusha]

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@sgb123wrote:

Both.  First BT broadband, second EE mobile.  I went into the EE shop to cancel my rubbish mobile connection and they told me to go online to do it ... ha!  I should be so lucky😡

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When you've decided what new mobile provider you want and provided you are out of contract, why not use the switch process?

[sgb123]

Thanks. I'll try that. I simply want to cancel my contract and get a PAC code