DDNS Setup on BT router version 6

[billor]

Hi,

My BT version 6 router was replaced by BT yesterday and I was unable to save the settings from my old router (because it was not working properly!). I've managed to get most devices working OK but I'm struggling with the DDNS setup. Can anyone point me to the help information as my settings are not working - as changes in IP address are not getting through to my DDNS account with Changeip.com even though I think I've set things up correctly.

Thanks,

Bill

[JohnC2]

Hi @billor, sorry you're having trouble with the DDNS on the Smart Hub 2. I've had a look around and a Factory Reset of the Hub worked on this thread.

Cheers

John

[billor]

John,

Thanks for your reply

 So, before I do a reset and start all over again, what is being said is that the likely cause of my problem is some setting that has been messed up. Is that right?

[billor · Accepted solution]

Well, I followed the suggestion to reset tghe router to it's factory default settings (by using the reset button) - and IT WORKED!!
I don't understand why because I know I didn't make any errors in the DNS set up - but it doesn't matter because it seems to be working now!