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NER
Contributor
1,548 Views
Message 11 of 28

Re: Hybrid Connect - Not working

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is anyone else able to see if the hub as assigned a mobile ip address for the hybrid connect as show in my pic?

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NeilO
Moderator
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Message 12 of 28

Re: Hybrid Connect - Not working

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Hi @NER welcome to the community, I'm sorry to see you're having problems with the Hybrid connect service.

Do you have an active Halo 3+ subscription? You can check that in MyBT under the Your products then Broadband section.

Thanks 
Neil

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NER
Contributor
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Message 13 of 28

Re: Hybrid Connect - Not working

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oh no i dont have that why would that be so thats the issue then?

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NeilO
Moderator
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Message 14 of 28

Re: Hybrid Connect - Not working

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Hi @NER, yes that's why it won't work, you need a Halo 3+ subscription for the Hybrid Connect. May I ask how you got hold of the Hybrid connect equipment?

Thanks

Neil

NER
Contributor
1,508 Views
Message 15 of 28

Re: Hybrid Connect - Not working

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sure bought it on ebay, will contact bt to get the subscription now then thanks for your help
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NeilO
Moderator
Moderator
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Message 16 of 28

Re: Hybrid Connect - Not working

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@NER Oh, I see, when you subscribe you'll be sent another Hybrid connect router. They shouldn't be selling these on Ebay without explaining you need a subscription to Halo 3+.

Thanks

Neil

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NER
Contributor
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Message 17 of 28

Re: Hybrid Connect - Not working

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Yeah thanks for your help, wish they did as then could not have purchased and would have saved me lots of time trying to get it working 🙂

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InTheBox
Aspiring Contributor
1,475 Views
Message 18 of 28

Re: Hybrid Connect - Not working

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Hi @NeilO I have another issue with my hybrid connect can you help please im really struggling with set up.
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InTheBox
Aspiring Contributor
1,470 Views
Message 19 of 28

Re: Hybrid Connect - Not working

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NER
Contributor
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Message 20 of 28

Re: Hybrid Connect - Not working

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Seems the person i got this from on email, suggests that if i get an EE Sim card and swap it out with the current BT which is inside the hybrid connect it will work as a backup 🙂
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