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Jeff26
Beginner

on ‎03-03-2023 11h42

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Message 1 of 2

Hybrid Connect

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We have Hybrid Connect. When the broadband goes down, the EE hub lights up white with 2 bars. The problem is that our computers do not find it. Should they see it as the original BT hub or as something else? I thought that Hybrid connect was meant to switch over seamlessly.

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DarrenDev
Distinguished Guru

‎03-03-2023 17h15 - edited ‎03-03-2023 17h16

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Re: Hybrid Connect

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Your computers don't need to find the Hybrid Connect device directly - they'll continue to connect to the BT Smart Hub 2, which itself will route the internet traffic via the mobile network instead. The light on your Smart Hub will turn purple when this is happening.

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