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Message 1 of 4

Hybrid connection issues

Hi, having issues with my hybrid connection, used to work fine now its flashing red all of the time. I've done a factory reset, and reconnected/paired via a LAN.  Initially turns solid blue, hybrid appears in hub manager, after about 3 minutes it starts flashing red, still appears as connected in hub manager, its sat next to the hub, same via wifi or lan. If I pull out router cable then it wont connect via 4G.  I've tried to report as a fault, but they claim I have a network issue?? Don't see that but..............  It looks like a connection error to the hub but I've tried a range of changes to no avail.  Hub firmware updated yesterday, but it was the same on the august update.  

See others have some issues, is mine unique or part of a wider issue?

Firmware version:

v0.15.02.202110280100-BT

 

 

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Message 2 of 4

Re: Hybrid connection issues

Hi @paulbetty 

My Hybrid Connect firmware is v0.19.01.202204020100-BT. Your v0.15 sounds way out of date.

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Message 3 of 4

Re: Hybrid connection issues

That maybe the issue, any idea how you force an ipdate, I've done three factory resets and a repairing to hub,?

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Message 4 of 4

Re: Hybrid connection issues

Hi @paulbetty 

My Hybrid Connect automatically updated overnight and is now v0.21.02.202207090100-BT.

It is not given now-a-days but you do subscribe to Halo3+ don't you?

You cannot force an update.

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