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Giranimax
Beginner
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Message 1 of 21

Netgear Orbi Mesh + SmartHub

I just recently ordered a Netgear Orbi: 

Few questions:

1) can I connect this direct to my open reach?

2) if no, should I connect to smart hub and disable wifi?

3) if question 2 isn’t advised (basically get rid of smart hub) what should I do and what do I need to purchase? Recommendations welcome.

 

thank you!

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imjolly
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Message 2 of 21

Re: Netgear Orbi Mesh + SmartHub

if you have FTTP and ONT then you can connect ONT to WAN on Orbi

the username is bthomehub@btbroadband.com  

and password can be anything

you also need to delete the amazon link as not permitted on forum



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Giranimax
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Message 3 of 21

Re: Netgear Orbi Mesh + SmartHub

@imjolly thanks, how do I know if I have fttp and ont?

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imjolly
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Message 4 of 21

Re: Netgear Orbi Mesh + SmartHub

do you have hub connected to small openreach modem or is the hub connected to your phone socket

what BT package do you have? 



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Giranimax
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Message 5 of 21

Re: Netgear Orbi Mesh + SmartHub

Full fibre 500. Here’s the box if it helps @imjolly 

8F31A3DC-7932-4ADB-B2F4-5F4FB2C5A2D5.jpeg

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imjolly
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Message 6 of 21

Re: Netgear Orbi Mesh + SmartHub

FTTP  so you could connect the red ethernet cable to the WAN socket on Orbi and use the username I posted earlier and miss out the hub.   However if you have Digital Voice and use your landline then you need to use the SH2 as first connection to the ONT (as in your picture)



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Giranimax
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Message 7 of 21

Re: Netgear Orbi Mesh + SmartHub

Legend. Thank you 🙏 

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Giranimax
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Message 8 of 21

Re: Netgear Orbi Mesh + SmartHub

@imjolly Sorry one more question, do I still need to turn Wi-fi off on BT smart hub anywhere or is that void if going straight to Orbi?

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imjolly
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Message 9 of 21

Re: Netgear Orbi Mesh + SmartHub

If you are connecting the Orbi direct with red ethernet to the ONT then no need to connect the hub at all - assuming you don't have digital voice



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Giranimax
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Message 10 of 21

Re: Netgear Orbi Mesh + SmartHub

Hey @imjolly im getting this error message. Any recommendations on how to fix?

D409970C-D9A0-4B6C-9293-35FEF149F59D.jpeg

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