Openreach Modem

[Biglad]

Just visited my new build it has a openreach Modem box on the wall,how do you set up the internet meaning do it have to plug my BT router in or is it just a case of ringing BT and giving them the serial number on the front of the openreach Modem when I move in.

[imjolly]

are you currently a BT Retail customer for Broadband?  if so you just connect hub to ONT and then phone BT.  are you using BT home move if existing customer?

[Biglad]

Hello 

Thanks for the reply much appreciated,I'm currently a BT retail customer and have the BT halo 1 with fibre package so your saying I plug in my existing router and ring BT on the day I move in?

[Keith_Beddoe]

Deleted by poster

[Keith_Beddoe]

Have you followed the BT Home Move process?

You would need a BT Smart Hub 2, which will be supplied by BT, provided of course you have an order in progress. The service has to be activated on a agreed future date, it cannot just be done on the day, by request.

[Biglad]

I'm moving at the end of the month, then I will follow the BT move process.

Yes I've got the BT smart hub 2 router 

Thanks again for your help 

[Keith_Beddoe]

@Biglad 

You need to start the home move process now, otherwise your connection will be delayed.

https://www.bt.com/manage/moving-home/

[Biglad]

Thanks for information but it's a new build and therefore the postcode and address aren't yet on the system to let BT do their end of the move.

[JohnC2]

Hi @Biglad, welcome to the forum and thanks for your posts. 

If you have a definite move date, then call in and speak with the FTTP team as they'll be able to check your address and advise you further about getting connected. As this is a new build and not listed yet they'll be best placed to help you.

Cheers
John

[Biglad]

Thanks John