Sky Q tv installation disconnecting ring door camera

[Sunil22]

Thanks, Ill give this a go

What i have noticed is that when 5ghz is turned on i am able to connect to 2.4ghz and the ring says it is connected on the admin page momentary. When 5ghz is turned off i am unable to connect to the network at all... is this any clue to what is going on?

[licquorice]

It sounds as though the device you are using only has 5Ghz capability and doesn't operate on the 2.4Ghz band.

[imjolly]

according to Ring spec the outdoor cam plus is dual band 2.4 and 5ghz   maybe this is newer versions

https://ring.com/gb/en/support/products/cameras/outdoor-cam-plus?page=1

[Sunil22]

https://ring.com/gb/en/support/products/cameras/spotlight-cam-plus?page=1 

This is the camera 

[licquorice]

That is only single band.

[licquorice]

Download a wifi analyser app on your phone. That will show if the hub is transmitting a 2.4Ghz signal